Sri Lanka Taxi Charter Service International Limited
Effective Date: 2025‑08‑11
1. Acceptance of These Terms
By accessing or using https://srilankataxicharterservice.com/ (“Site”), you agree to be bound by these Terms of Use (“Terms”).
If you do not agree, please refrain from using the Site and our services.
2. Definitions
- “Company” / “we / us / our” – Sri Lanka Taxi Charter Service International Limited (CR No. 78456401, Hong Kong).
- “Service” – Online ground‑transport intermediary platform that connects travellers with government‑licensed drivers in Sri Lanka.
- “User / you / your” – Any individual who browses, submits an enquiry or completes a booking on the Site.
- “Driver” – Independent third party holding a valid Tourist Driver Licence issued by the Sri Lankan authorities.
3. Nature of the Service (Intermediary Role)
We act solely as an intermediary between Users and Drivers.
The transportation contract is formed directly between you and the Driver.
Accordingly, we do not provide carriage services and are not liable for the acts or omissions of Drivers, except to the extent required by law.
4. Eligibility
You must be (i) at least 18 years old, and (ii) legally capable of entering into binding contracts under the laws of your jurisdiction.
5. Booking & Payment
(a) Arrangement Fee (card payment): You pay SLTCS’s service/arrangement fee only by card in Japanese Yen. Card processing is performed by a PCI DSS Level 1 certified provider and settled to our Hong Kong account/wallet.
(b) Driver Fare (local settlement): The driver fare is agreed directly between you and the Driver and is paid in full locally to the Driver in Sri Lanka. SLTCS does not collect, hold, escrow, or distribute driver remuneration and does not operate client-money or trust accounts. Participating Drivers commit to an all-inclusive, fixed fare with no surcharges for route changes, distance, or time within the booked period.
(c) Confirmation: A booking is confirmed upon successful card payment of SLTCS’s arrangement fee and our e-mail confirmation.
(d) Refunds: Our arrangement fee is refundable in accordance with Section 6 (Cancellations & Refunds). The driver fare is outside our refund scope as it is settled directly with the Driver.
(e)The driver fare is LKR by default and may be settled in another currency only by direct agreement between the Traveller and the Driver. SLTCS does not set exchange rates, perform conversion, or intermediate such payments.
6. Cancellations & Refunds
Up to and including 7 days before the trip start date: No cancellation fee. Any agency service fee you have already paid to us will be fully refunded.
From 2 to 6 days before the trip start date (inclusive): Our agency service fee is non-refundable (an amount equal to the fee will be charged/treated as a cancellation fee).
From the day before the trip start date onward (including the day before and the day of the trip): No refunds will be issued for any reason. Any agency service fee already paid will be retained by us in full as a cancellation fee and cannot be refunded. The same applies in the case of a no-show.
7. User Obligations
- Provide accurate passenger and itinerary information.
- Comply with local laws and Driver instructions on safety.
- Refrain from abusive language, unlawful conduct or carriage of prohibited items.
8. Prohibited Activities
You agree not to:
- Reverse‑engineer or misuse the Site;
- Post defamatory, obscene, or infringing content;
- Use the Service for commercial group tours without prior written consent.
9. Intellectual Property
All content on the Site (logos, text, graphics) is owned by the Company or its licensors and protected by international copyright and trademark laws. No portion may be reproduced without prior written permission.
10. Third‑Party Links
The Site may contain links to external websites. We are not responsible for their content or privacy practices.
11. Disclaimer of Warranties
The Service is provided “as is” without warranties of any kind, whether express or implied (including fitness for a particular purpose, accuracy, or non‑infringement).
12. Limitation of Liability
To the maximum extent permitted by law, the Company’s total aggregate liability shall not exceed the Service fee paid for the booking giving rise to the claim.
We are not liable for: (i) indirect or consequential losses; (ii) acts or omissions of Drivers; (iii) delays due to traffic, weather, or force majeure events.
Nothing in these Terms limits liability for fraud, wilful misconduct, or liability that cannot be lawfully excluded.
13. Indemnity
You agree to indemnify and hold harmless the Company, its directors, employees and affiliates from any claims, damages, or expenses arising out of your breach of these Terms or misuse of the Service.
14. Modifications to the Terms
We may amend these Terms at any time. Material changes will be posted on this page with a revised “Effective Date”. Continued use after such changes constitutes acceptance.
15. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Hong Kong.
Any dispute shall be subject to the exclusive jurisdiction of the Hong Kong courts.
16. Contact
Sri Lanka Taxi Charter Service International Limited
Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong S.A.R.
E‑mail: contact@srilankataxicharterservice.com