Sri Lanka Taxi Charter Service International Limited (SLTCS Ltd.)
Last updated: 2025-07-23
SLTCS Ltd. (“we”, “us”, “our”) is incorporated in Hong Kong (CR No. 78456401). We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486, PDPO) and the Data Protection Principles (DPPs).
This Policy explains what we collect, why we use it, how we share and protect it, and the choices available to you.
1. Who we are (Data Controller)
| Company | Sri Lanka Taxi Charter Service International Limited (SLTCS Ltd.) |
|---|---|
| Registered No. | CR No. 78456401 (Hong Kong) |
| Registered Address | Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong S.A.R. |
| Contact | contact@srilankataxicharterservice.com |
2. Personal data we collect and purposes
| Data category | Typical examples | When collected | Purpose | Store | Share with third parties |
|---|---|---|---|---|---|
| Name & contact details | Full name, email, phone/WhatsApp | Enquiry / quote form; email/DM | Respond to enquiries, prepare quotes, booking communication | ✓ | – |
| Trip details | Dates, group size, pick-up/drop-off, preferred route, language/vehicle preference | Enquiry → booking; during itinerary planning | Itinerary design, driver allocation, customer support | ✓ | ✓ (allocated driver / local partners you request, e.g., activities) |
| Payment information | Payer name, amount, transaction ID, card brand (no full PAN retained by us) | Upon payment of our agency service fee | Process payments, issue receipts/invoices, prevent fraud | ✓ | ✓ (PCI DSS-compliant payment processor) |
| Device/usage data | IP address, browser type, pages viewed | When using our Site | Site operation, security logs, analytics | ✓ | ✓ (analytics provider) |
| Communications | Your messages to us; driver coordination notes | During service provision | Customer support quality, dispute handling | ✓ | – |
We do not sell personal data.
3. How we use and share data
We use your data only for the purposes stated above. Where necessary, we share limited data with:
- Allocated Drivers (name, pick-up details, route, timing, language preference)
- Payment processors (card payments; PCI DSS compliant)
- Activity/experience partners upon your request (e.g., safari, whale watching)
- Cloud/email and IT providers we use to operate the Site and support (data processing under contract)
- Public authorities when required by law or to protect rights/safety
We require third parties to handle your data securely and only for the specified purpose.
4. International transfers
Your data may be processed in jurisdictions such as Hong Kong, Sri Lanka, and others where our trusted providers operate. We apply reasonable safeguards (contractual obligations, access control, TLS in transit). If local law requires additional steps, we will take them before transfer.
5. Security
We use technical and organisational measures appropriate to the risk, including TLS encryption in transit, restricted access on a need-to-know basis, authentication and logging. However, no method of transmission or storage is 100% secure.
6. Retention
We keep data only as long as necessary for the purposes above or to meet legal/accounting obligations.
| Record type | Retention period | Main reason for retention |
|---|---|---|
| Enquiry / quote records | [e.g., 24 months] | Customer service follow-up / service quality audit |
| Booking & payment records | [e.g., 7 years] | Tax and accounting requirements |
| Cookies | Depends on your browser/app settings | Site functionality |
| Analytics data | [per Google Analytics setting] | Service improvement and usage statistics |
| Marketing consent / opt-out logs | [until withdrawn / [x] years] | Compliance recordkeeping |
7. Cookies and similar technologies
We use necessary cookies for the Site to function and analytics cookies to understand usage trends. You can control cookies via your browser settings. If we use any marketing cookies, we will seek consent where required.
8. Your rights
Under PDPO you have rights to access and correct personal data we hold about you. Where applicable, you may also request erasure, restriction, or withdrawal of consent (for example, to marketing). We will respond in line with applicable law and our retention duties.
To exercise your rights, contact: contact@srilankataxicharterservice.com
9. Children
Our services are intended for adults. If you believe a child has provided us personal data without guardian consent, please contact us and we will take appropriate steps.
10. Direct marketing
We will send marketing communications only with your consent or as permitted by law. You can opt out at any time by following the instructions in the message or contacting us.
11. Links to other websites
Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices.
12. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a new “Last updated” date. Your continued use of the Site after changes means you accept the updated Policy.
13. Contact us
If you have questions or requests about this Policy or your personal data:Sri Lanka Taxi Charter Service International Limited
Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong S.A.R.
E-mail: contact@srilankataxicharterservice.com
