| Company | Sri Lanka Taxi Charter Service International Limited (SLTCS Ltd.) |
|---|---|
| Company Registration | CR No. 78456401 (Hong Kong) |
| Effective Date | 2025-08-11 |
| Website | srilankataxicharterservice.com |
1. Acceptance of these Terms
By accessing or using the website srilankataxicharterservice.com (the “Site”), you agree to be bound by these Terms of Use (the “Terms”). If you do not agree, please refrain from using the Site and our services.
2. Definitions
| Term | Meaning |
|---|---|
| “Company”, “SLTCS”, “we”, “us”, “our” | Sri Lanka Taxi Charter Service International Limited (CR No. 78456401, Hong Kong). |
| “Site” | srilankataxicharterservice.com |
| “Service” / “Services” | An online intermediary service that connects travellers with government-licensed Tourist Drivers in Sri Lanka. SLTCS is not a carrier/transport operator; we act as an intermediary only. |
| “User”, “you”, “customer” | Any person who browses the Site, submits an enquiry, and/or completes a booking. |
| “Driver” | An independent third party who holds a valid Tourist Driver Licence issued by the Sri Lankan authorities. |
| “Traveller” | The end user who rides/uses transport arranged through the Service. |
| “Agency Service Fee” | The fee/handling charge paid to SLTCS for our Service (card payment to SLTCS). |
| “Driver Fare” | The transport fare paid directly by the traveller to the Driver (see §5(b), §5(e)). |
| “LKR” | Sri Lankan Rupee. |
3. Nature of the Service (Intermediary Only)
We act solely as an intermediary between Users and Drivers.
The contract of carriage is formed directly between you and the Driver.
Except as required by applicable law, SLTCS does not provide transportation and is not responsible for acts or omissions of Drivers.
4. Eligibility
You confirm that you are 18 years or older and have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
5. Booking and Payments
(a) Agency Service Fee (card payment). The Agency Service Fee for SLTCS services is payable by card only and is processed by a PCI DSS-compliant payment processor. Settlement is made to our account/wallet in Hong Kong.
(b) Driver Fare (on-site settlement). The Driver Fare is determined by direct agreement between you and the Driver and is paid on site to the Driver in LKR unless otherwise agreed (§5(e)). SLTCS does not accept or hold Driver remuneration, deposits, escrow or distributions; we do not co-mingle or operate customer funds as carrier revenue.
(c) Booking confirmation. Your booking is confirmed only after the Agency Service Fee is received by SLTCS and our confirmation email has been sent. Quotations/proposals do not constitute a reservation until confirmation.
(d) Refunds of Agency Service Fee. Handled in accordance with §6 (Cancellations & Refunds). The Driver Fare is a direct settlement with the Driver and is outside our refunds.
(e) Currency for on-site payments. The default settlement currency for the Driver Fare is LKR. Any other currency may be used only if you and the Driver directly agree. SLTCS does not set exchange rates, perform currency conversions, remittances or any binding mediation regarding currency.
6. Cancellations & Refunds (Agency Service Fee)
- Up to 7 days before the start date (inclusive): No cancellation fee. Any Agency Service Fee already paid to SLTCS will be fully refunded.
- 2–6 days before the start date (inclusive): The Agency Service Fee is non-refundable (it may be applied/treated as a cancellation charge of the same amount).
- From the day before / on the start date: No refund for any reason, including no-show. Any Agency Service Fee already paid to SLTCS cannot be returned.
Note: This policy applies to SLTCS Agency Service Fees only. The Driver Fare is a direct transaction with the Driver and is not refundable by SLTCS.
7. User Obligations
Provide accurate booking details and contact information.
Follow Driver instructions related to on-site safety.
Do not engage in violence, unlawful acts, or carry prohibited/illegal items.
8. Prohibited Conduct
- Reverse-engineering or other unauthorised use of the Site
- Posting defamatory, abusive or rights-infringing content
- Using the Service to organise commercial mass/group tours without our prior written consent
9. Intellectual Property
All content on the Site (logos, text, graphics) is owned by SLTCS or its licensors and is protected by international copyright and trademark laws. You may not reproduce or redistribute content without prior permission.
10. Third-Party Links
The Site may contain links to external websites. We are not responsible for their content, accuracy, or privacy practices.
11. Disclaimer of Warranties
The Site and Services are provided “as is” and as available, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law, SLTCS’s total aggregate liability arising out of or related to a booking shall be limited to the Agency Service Fee paid to SLTCS for that booking.
We are not liable for (i) results or performance of the trip, (ii) acts/omissions of Drivers, or (iii) delays or disruptions due to traffic, weather, force majeure or other causes beyond our control.
Nothing in these Terms limits liability that cannot legally be limited or excluded (e.g., fraud).
13. Indemnification
You agree to indemnify and hold harmless SLTCS, its officers, employees and affiliates from any claim, loss, damage or expense arising from your violation of these Terms or misuse of the Service.
14. Changes to these Terms
We may amend these Terms from time to time. Material changes will be posted on this page with an updated Effective Date. Your continued use of the Site after changes constitutes acceptance.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of Hong Kong. You agree to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising out of or relating to the Site or Services.
16. Contact
Sri Lanka Taxi Charter Service International Limited
Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, Hong Kong S.A.R.
Email: contact@srilankataxicharterservice.com
