Sri Lanka Taxi Charter Service International Limited — LankaMe
Last updated: 27 October 2026
This Privacy Policy explains how we handle personal information when you visit our website, enquire about a trip or use LankaMe’s private-driver arrangement service in Sri Lanka. It covers our own handling of information. Drivers, local transport operators, payment providers and other independent services may also have their own privacy notices.
1. Who We Are
LankaMe is a brand operated by Sri Lanka Taxi Charter Service International Limited, a Hong Kong company, CR No. 78456401. We are responsible for personal information used to operate our intermediary and booking-arrangement service. Our contact address is Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R. For privacy enquiries, email contact@srilankataxicharterservice.com.
We take account of the Hong Kong Personal Data (Privacy) Ordinance and other data protection laws where they apply to our processing. This notice does not imply that every law mentioned applies to every visitor or transaction.
2. Personal Information We Collect
- Contact details: your name, email address, telephone number and WhatsApp contact details when supplied through our enquiry form or communications.
- Travel and booking details: travel dates, number of adults and children, pick-up and drop-off locations, accommodation details you provide, proposed route, vehicle and language preferences, preferred payment currency and other requirements.
- Payment and transaction records: information needed to identify and reconcile the Agency Service Fee, such as payer details, amount, currency, payment status, transaction references, invoices and refund records.
- Correspondence: enquiries, itinerary discussions, booking changes, support messages and information needed to resolve complaints.
- Technical and usage information: information associated with website requests and security, such as IP address, device/browser information and visited pages. Analytics and advertising technologies may also process identifiers and interaction data as described in our Cookie Policy.
Our enquiry form does not ask for full payment-card numbers or card security codes. Enter card details only in the checkout provided for your payment, and do not send them through our enquiry form, email or WhatsApp. The checkout provider’s notice explains its processing.
Please provide only information relevant to your enquiry. If you give us another traveller’s information, make sure you are authorised to do so and tell them about this notice. Avoid sending unnecessary sensitive information.
3. How We Use Your Information
- Respond to enquiries, prepare quotations and help plan practical travel routes.
- Arrange and administer the requested driver and vehicle, and coordinate relevant trip details with the provider.
- Communicate about bookings, payment, changes, service issues and refunds.
- Keep appropriate business and transaction records, resolve disputes and comply with applicable legal requirements.
- Operate and protect the website, investigate misuse and improve our services.
- Where applicable, measure website use or advertising performance and send marketing communications in accordance with the choices and legal requirements described below.
4. Legal Bases for Processing
Where the EU GDPR or UK GDPR applies, the relevant basis depends on the purpose:
- Contract or steps you request before a contract: handling an enquiry, preparing a quotation and arranging or administering your booking.
- Legal obligation: keeping records or responding to requests where applicable law requires this.
- Legitimate interests: necessary business administration, security, fraud prevention and handling service issues, where these interests are not overridden by your rights and interests.
- Consent: where required for optional marketing, non-essential technologies or another particular use. You may withdraw consent without affecting the lawfulness of processing before withdrawal.
Submitting an enquiry is not, by itself, consent to unrelated marketing. We do not treat acknowledgement of this notice as blanket consent to every type of processing.
5. Sharing Your Information
We disclose information where necessary for the purposes above, including to:
- Your assigned driver or local transport operator, so they can contact you and carry out the agreed journey. Relevant details may include your name, contact details, dates, accommodation, meeting points, route and practical requirements.
- Activity or other local providers where you request an arrangement that involves them.
- Payment providers for payment processing, reconciliation and refunds.
- Hosting, cloud, email, communications, support and IT providers used to operate the website and handle enquiries and bookings.
- Professional advisers, regulators or public authorities where necessary for legal obligations, disputes or protecting rights and safety.
Only information relevant to the task should be shared. A provider may process information on our behalf or as an independent organisation, depending on its role. The privacy terms that apply to a recipient’s own processing depend on its role.
6. International Data Transfers
LankaMe is operated from Hong Kong and arranges services in Sri Lanka. Your information may therefore be accessed or processed in Hong Kong and Sri Lanka, and in other countries where our communications, payment or technology providers operate. Data protection rules in those places may differ from those in your country.
International processing may be subject to additional legal requirements, including safeguards or another lawful basis for a restricted transfer under EU or UK data protection law where applicable. Contact us for information about the countries, recipients and transfer arrangements relevant to your booking.
7. How Long We Keep Your Information
We keep personal information for the period needed for the purpose for which it was collected and for relevant legal obligations. In deciding the period, we consider whether an enquiry or booking is active, the need to provide support or resolve disputes, applicable accounting and record-keeping requirements, and the amount and sensitivity of the information.
Information should be deleted or anonymised when no longer needed, subject to legal holds or other lawful reasons for retention. Retention of provider-held transaction records, cookies and analytics data also depends on the relevant provider and settings. You may ask us about the retention criteria that apply to a particular record.
8. Cookies and Similar Technologies
The website uses technologies for site operation, security, analytics and advertising measurement. See our Cookie Policy for the technologies identified, their purposes, available controls and the limits of those controls. Reading this notice or submitting an enquiry does not constitute consent to optional cookies.
9. Marketing Communications
Booking confirmations, quotations, payment messages and trip-support communications are service messages. They are distinct from promotional communications. Where marketing requires consent, it must be obtained separately; choosing not to receive marketing does not prevent you from making an enquiry or booking.
You can ask us to stop direct marketing at any time using the contact address below or an opt-out provided in a message. This does not stop communications needed to administer an existing enquiry or booking.
10. Data Security
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss or misuse, with access limited according to the work that needs to be carried out. Our website uses HTTPS. No website, email service or storage system can guarantee absolute security. Please avoid sending unnecessary sensitive information in open communications.
11. Your Privacy Rights
Your rights depend on the law that applies and may be subject to conditions and exceptions. Under Hong Kong law, rights include requesting access to and correction of personal data. Where EU or UK data protection law applies, you may also have rights to erasure, restriction, data portability and objection to processing, including direct marketing. Where processing relies on consent, you may withdraw it.
To make a request, contact contact@srilankataxicharterservice.com. We may need reasonable information to verify your identity and locate the records concerned. We will consider requests under the applicable rules, including any lawful retention duties. You may also complain to the relevant supervisory authority, such as the Hong Kong Privacy Commissioner for Personal Data, the UK Information Commissioner or the appropriate EEA authority where applicable.
12. Children’s Privacy
Bookings and enquiries should be made by an adult with authority to arrange travel. An adult may provide information about children travelling with them, such as their number or information needed to request a suitable child seat. We ask that this be limited to what is necessary. If you believe a child has provided information directly without appropriate authority, contact us so we can assess and address it.
13. Third-Party Websites and Services
Links to WhatsApp, payment services, videos, social networks and other websites may take you to services operated independently of LankaMe. Their privacy notices and settings govern their own processing. Consider those notices before providing information or activating third-party content.
14. Changes to This Privacy Policy
We may revise this policy to reflect changes to our processing or applicable requirements. The date above identifies this version. Where a change requires further notice or consent under applicable law, a website update alone does not replace that requirement.
15. Contact Us
Sri Lanka Taxi Charter Service International Limited
Brand: LankaMe
CR No.: 78456401 (Hong Kong)
Contact address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R.
Email: contact@srilankataxicharterservice.com
