Sri Lanka Taxi Charter Service International Limited — LankaMe
CR No.: 78456401 (Hong Kong)
Last updated: 27 October 2026
1. Acceptance of These Terms
These Terms of Use and Disclaimer govern use of srilankataxicharterservice.com and LankaMe’s arrangement service for private-driver travel in Sri Lanka. Please read them before requesting or confirming a booking. By using the service or confirming a booking, you accept the applicable terms provided to you, subject to any rights that cannot lawfully be excluded.
A quotation is not itself a confirmed booking. The booking-specific information and conditions supplied before confirmation form part of the agreed arrangements. These updated terms do not automatically apply retrospectively to bookings already made.
2. Definitions
- LankaMe, we, us or the Company: Sri Lanka Taxi Charter Service International Limited, CR No. 78456401, Hong Kong.
- Customer, traveller or you: the person using the site or requesting or using the arranged services.
- Driver or local transport operator: the independent provider identified or arranged for your transport in Sri Lanka.
- Agency Service Fee: the fee paid online to LankaMe for its intermediary and arrangement service.
- Driver Fare: the transport fare paid directly to the driver or local transport operator.
- Confirmed quotation: the final agreed quotation and payment conditions for the particular booking.
- Charter start date: the first date of the charter stated in the booking confirmation. LKR means Sri Lankan rupees.
3. Nature of LankaMe’s Services
LankaMe is an intermediary operated by a Hong Kong company. We arrange connections and coordinate bookings with drivers or local transport operators in Sri Lanka; we do not ourselves operate the vehicle or provide the transport.
The transport service is provided under arrangements between you and the driver or local transport operator concerned. Your confirmation identifies the agreed service and provider details available at that stage. The transport arrangements are those agreed with the provider concerned, including any conditions disclosed for that service.
Our intermediary role does not remove our responsibility for our own arrangement service, our own errors or any liability imposed by applicable law. The scope of assistance depends on your confirmed plan; services not included in your quotation are not automatically part of the booking.
4. Eligibility and Customer Responsibilities
You must be at least 18 and have legal capacity to make a booking. If booking for others, you must have authority to provide their information and communicate the relevant arrangements to them.
- Provide accurate dates, contact details, group and luggage information, route and meeting points.
- Tell us in advance about practical requirements relevant to arranging a suitable vehicle or requesting a child seat. A request is subject to confirmation.
- Check the quotation, travel documents, entry requirements and meeting instructions, and advise us promptly of errors or changes.
- Follow reasonable safety instructions and allow time for traffic, road conditions and necessary rest breaks.
5. Quotations and Booking Confirmation
We provide a quotation for the requested dates, route, group, vehicle and plan, with the relevant inclusions and payment conditions. Availability and proposed arrangements must be confirmed; an enquiry or proposal does not reserve a vehicle by itself.
Consistent with our existing booking process, a booking is confirmed only after LankaMe receives the required Agency Service Fee and sends its confirmation email. Check the confirmation and contact us promptly if anything is incorrect. Do not assume a particular driver, vehicle model, ticket or additional service is secured unless it is expressly confirmed.
6. Payments
Agency Service Fee: payable online to LankaMe by card through the payment checkout provided for the booking. The amount, currency and due date are stated in the quotation or payment request. This payment is not necessarily the full charter price.
Driver Fare: payable directly to the driver or local transport operator in Sri Lanka, normally in LKR cash. LankaMe does not collect or hold that fare as a transport deposit, escrow balance or driver-payment fund. The confirmed LKR amount and local payment conditions apply.
Local payment is normally made in two instalments, on the first and final days. Payment in full on the first day may be agreed with the driver. Other currencies, or payment split across currencies, are possible only by prior agreement with the driver, including the rate and amount. LankaMe does not guarantee an exchange rate or provide a currency-exchange or remittance service.
The confirmed quotation and booking confirmation specify the final amounts, currencies and schedule for each separate payment. Card payment of the Agency Service Fee does not mean that the Driver Fare can be paid locally by card. Receipts for the two transactions are issued separately by the recipient of each payment.
7. Cancellations and Refunds
These conditions apply to the Agency Service Fee for the affected booking, by reference to the charter start date:
- Up to 7 days before the charter start date (including the seventh day): no cancellation charge; 100% of the Agency Service Fee already paid is refunded.
- 2–6 days before the charter start date: a cancellation charge of 100% of the Agency Service Fee applies; no refund of that fee.
- The day before, on the start date or after the charter has started, including a no-show: a cancellation charge of 100% of the Agency Service Fee applies; no refund of that fee.
A cancellation made up to 7 days before the start date is eligible for a full refund of the Agency Service Fee already paid, without a payment-processing-fee deduction. Notify LankaMe promptly using the booking contact details so that the cancellation can be recorded.
Refunds are normally made to the original credit card. Depending on the card issuer, they may take around 10 days to appear after processing, and sometimes longer; this is not a guaranteed deadline.
Circumstances beyond your control are considered individually and do not automatically create a refund entitlement. We recommend suitable cancellation and disruption insurance. These conditions do not limit any refund or other rights you have under applicable law.
If LankaMe cannot arrange the agreed confirmed booking, we will try to offer an alternative. If the agreed arrangements cannot be provided and you do not accept the alternative, we will refund the Agency Service Fee for the affected booking, without limiting any additional rights under applicable law.
The Driver Fare is a separate transaction with the driver or local transport operator. LankaMe cannot refund money paid directly to that provider; discuss that payment and the provider’s applicable conditions with them. This distinction does not exclude any separate responsibility LankaMe may have under applicable law.
8. Changes to Bookings and Itineraries
Please request changes as soon as possible. We and the local provider will consider the revised route, dates, driving distance, safety and availability. Changes are not automatically guaranteed. A material change may require a revised quotation or different arrangements, which should be agreed before the additional service is provided.
Departure and pick-up times can be arranged flexibly, subject to the driver’s availability, safe driving conditions and necessary rest breaks. A flexible itinerary does not promise unlimited driving, continuous availability or the ability to reach every requested stop.
9. Transportation, Safety and Insurance
The driver or local transport operator is responsible for operating the vehicle and complying with the obligations that apply to that transport. Weather, traffic, road closures and other conditions may require sensible changes or make a proposed journey unsafe. Do not insist on an unsafe route or schedule.
We strongly recommend comprehensive travel insurance, including medical and personal accident coverage. Vehicle insurance and compensation arrangements in Sri Lanka may differ from those in your home country. Actual coverage depends on the insurance policy, circumstances and applicable law. No fixed compensation amount is promised by these terms.
A child seat must be requested in advance with the child’s age, height and weight and is subject to availability and confirmation of suitability. Emergency services and your insurer may need to be contacted directly in an urgent situation; do not wait for a reply from the booking support team.
10. Customer Conduct and Prohibited Activities
You must not use the site or arranged service for unlawful activities, violence, harassment, carrying prohibited items, infringing others’ rights or interfering with the safe operation of a vehicle. Unauthorised access, copying or reverse-engineering of the site is prohibited to the extent permitted by law. Commercial mass/group-tour use requires our prior written agreement.
You are responsible, to the extent provided by applicable law, for losses directly caused by your unlawful use or breach of these terms. To that extent, you agree to indemnify LankaMe, its officers, employees and affiliates against claims arising from your breach or misuse; it does not require you to cover losses caused by LankaMe’s own breach, negligence or liability that cannot be excluded.
11. Third-Party Services and Information
Hotels, activities, trains and other third-party services may have their own availability and conditions. They are not included simply because they are mentioned on the site. Standard focuses on transport; Platinum and Royal may include the practical assistance described in the plan guide and confirmed for your booking.
Train tickets should normally be booked by the traveller. Any assistance with purchase or local arrangements is subject to availability and does not guarantee a ticket, reserved seat, class or departure. Check current schedules and official requirements before relying on general travel information.
External links and independently operated services have their own terms and privacy notices. We do not control their websites, but this does not exclude responsibility for our own statements or arrangements where applicable law imposes it.
12. Disclaimer of Warranties
General website information is supplied on an “as is” and “as available” basis. We take reasonable care with information but cannot promise uninterrupted access, that all travel information will remain current or that every itinerary will be suitable for every traveller. Check booking-specific details with us.
These general website limitations do not override an express booking commitment, the obligation to provide our arrangement service with the care required by law or any statutory warranty or remedy that cannot lawfully be excluded.
13. Limitation of Liability
Subject to the exceptions below and only to the extent enforceable under applicable law, LankaMe’s aggregate liability arising from an individual booking is limited to the Agency Service Fee paid to LankaMe for that booking. This is a contractual limitation, not a statement that such a cap is valid in every country or circumstance.
We do not guarantee outcomes outside our reasonable control, such as traffic, weather, independent provider performance or disruption. Responsibility for a loss nevertheless depends on the facts, our own obligations and applicable law; these events do not automatically excuse a failure for which we are legally responsible.
Nothing in these terms excludes or limits liability where that would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence where it cannot lawfully be excluded or limited, or other non-excludable liability. Your mandatory consumer rights and remedies are preserved.
14. Intellectual Property
The site’s text, logos, graphics and other content are owned by LankaMe or its licensors and protected by applicable intellectual-property law. Do not reproduce or redistribute them without permission except where a legal exception applies. No licence to use a trademark commercially is granted by browsing the site.
15. Privacy and Personal Information
Our Privacy Policy explains how we handle enquiries and booking information. Our Cookie Policy describes cookies and similar technologies. Providing an enquiry does not itself amount to consent to unrelated marketing or optional tracking.
16. Changes to These Terms
We may update these terms and show the revised date on this page. Updated terms apply prospectively, subject to applicable law and any agreement needed for a change. They do not automatically change an existing confirmed booking. Material changes to an existing agreement must be addressed separately rather than inferred from continued browsing.
17. Governing Law and Jurisdiction
These terms are governed by the laws of Hong Kong, with disputes subject to the jurisdiction of the courts of Hong Kong, subject to applicable mandatory law. Nothing in that choice deprives a consumer of protections that cannot be waived under the law applicable to them, including protections in their country of habitual residence where applicable, or prevents proceedings in another court where the law permits this notwithstanding a jurisdiction clause.
18. Severability
If a provision is found invalid or unenforceable, it applies only to the extent lawful, and the remaining provisions continue so far as permitted by law. This does not authorise replacing a provision with a broader exclusion of consumer rights.
19. Contact Information
Sri Lanka Taxi Charter Service International Limited
Brand: LankaMe
CR No.: 78456401 (Hong Kong)
Contact address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Hong Kong S.A.R.
Email: contact@srilankataxicharterservice.com
For an existing booking, include your booking reference and relevant dates when contacting us. Do not send full payment-card details or unnecessary sensitive documents by email.
